Privacy Policy

Effective Date: January 1, 2025

Last Updated: October 31, 2025

✅ Meta/Facebook Platform Compliant

Welcome to Avianya AI ("we," "our," "us"). We are committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website and use our communication services (including WhatsApp, SMS, Email, Voice, and VoIP).

1. Information We Collect

We may collect the following information:

Personal & Business Information

  • Name
  • Business name
  • Email address
  • Phone number

Communication Data

  • Message metadata (timestamp, message type)
  • Customer consent record (where applicable)

We do not access the content of private messages unless shared by you voluntarily for support purposes.

Technical Data

  • Device information
  • Browser type
  • IP address
  • Log data

2. How We Use Your Information

We use your data to:

  • Provide and improve our communication services
  • Respond to customer queries and support requests
  • Send service notifications and important updates
  • Maintain platform security and prevent misuse
  • Ensure compliance with legal obligations and platform policies

3. Meta/Facebook Platform Compliance

📱 WhatsApp Business API Compliance

This privacy policy is designed to comply with Meta's WhatsApp Business Platform Terms and Facebook Platform Policies.

We use WhatsApp Business API in accordance with:

  • Meta WhatsApp Business Platform Terms of Service
  • Facebook Platform Policy
  • WhatsApp Business Policy
  • Meta Community Standards
  • Applicable data protection laws (GDPR, CCPA, etc.)

WhatsApp Message Consent & Opt-in

  • ✅ We only send WhatsApp messages with explicit user consent
  • ✅ Users can opt-out at any time by replying "STOP"
  • ✅ We maintain opt-in records for compliance auditing
  • ✅ No unsolicited promotional messages are sent
  • ✅ We respect WhatsApp's 24-hour messaging window policy

Meta Platform Commitments

We strictly commit to NOT:

  • Send spam or unsolicited messages via WhatsApp
  • Sell, rent, or share WhatsApp user data with third parties
  • Access or store WhatsApp message content beyond support purposes
  • Use WhatsApp data for advertising or marketing without consent
  • Violate Meta's Community Standards or Platform Policies
  • Engage in any prohibited use cases outlined by Meta

Data Protection & Security

  • End-to-end encryption for all WhatsApp communications
  • Secure API integration with Meta's approved infrastructure
  • Regular security audits and compliance reviews
  • Data minimization - we only collect necessary information
  • Transparent data handling and user rights protection

4. User Consent Management

Explicit Consent Collection

Before sending any WhatsApp messages, we obtain clear, specific consent through:

  • Website opt-in forms with clear consent language
  • Double opt-in confirmation processes
  • Contact form submissions with messaging consent checkboxes
  • Business inquiry forms with communication preferences

Consent Records

We maintain detailed records of user consent including:

  • Date and time of consent
  • Method of consent collection
  • IP address and user agent information
  • Specific services user consented to
  • Consent withdrawal history

📞 Easy Opt-out Options:

5. Data Sharing & Third Parties

🔒 WE DO NOT SELL YOUR DATA - EVER

We may share information only in these limited circumstances:

Approved Service Providers

  • Meta/WhatsApp Business API - For message delivery (subject to Meta's data policies)
  • Cloud hosting providers - For secure data storage and processing
  • Email service providers - For transactional emails only
  • Analytics platforms - For anonymized usage statistics (no personal data)

All service providers are contractually bound to protect your data and comply with applicable privacy laws.

Legal Requirements

We may disclose your information only when required by law, such as:

  • Court orders or legal process
  • Government investigations
  • Protection of our legal rights
  • Prevention of fraud or illegal activities

6. Data Retention & Deletion

Retention Periods

WhatsApp Business Data

  • • Consent records: 7 years
  • • Message metadata: 90 days
  • • Opt-out requests: Permanent

Customer Data

  • • Active customers: Duration of service
  • • Inactive accounts: 3 years
  • • Legal compliance: As required by law

Data Deletion Rights

🗑️ Right to Be Forgotten

You can request complete deletion of your data at any time. We will:

  • ✅ Delete your data within 30 days of verified request
  • ✅ Confirm deletion via email
  • ✅ Remove you from all marketing lists
  • ✅ Notify relevant service providers to delete shared data

11. Contact Information & Support

🏢 AVIANYA AI PRIVATE LIMITED

Nagpur, Maharashtra, India

Email: contact@avianya.com

Phone: +91-7755991053