Avianya AI vs Wati
An honest, source-verified comparison of two WhatsApp Business API platforms for India. Where Wati wins, we say so. Where Avianya AI wins, we show why — across pricing, channels, AI, and India support.
Official Meta Tech Provider WhatsApp Business API + Meta Click-to-WhatsApp Ads + RCS + Bulk SMS + Email + Live Chat + AI chatbot, in a single transparent ₹1,999/mo subscription. Built for India by Avianya AI Private Limited (DPIIT-recognised).
WhatsApp-first shared inbox and campaign tool serving 8,000+ businesses globally. Strongest for support teams that need a clean shared inbox + Shopify/HubSpot integration depth.
When to pick which.
- You only use WhatsApp and want the most polished shared inbox
- Your support team is heavy on Salesforce or HubSpot and needs deep two-way sync
- You manage many agency clients and want Wati's white-label Business plan
- You want WhatsApp + Meta Ads + RCS + SMS + Email + Live Chat in one transparent subscription
- You don't want a 20% markup on Meta's conversation rates
- You need IST-hours phone support
- You want a built-in AI chatbot rather than a ₹14k/mo add-on
- You're an Indian SMB and want INR billing without USD currency surprises
Avianya AI vs Wati, feature by feature.
Verified against Wati's public pricing as of 2026-05-16. Verify with each vendor before contracting.
| Feature | Avianya AI | Wati |
|---|---|---|
| Starting paid price | ₹1,999/mo (3 agents) | ₹2,499/mo (3 agents) |
| Free plan | Yes — Live Chat + 1 seat | 7-day trial |
| Official Meta Tech Provider | Yes | Yes |
| WhatsApp Business API | Yes | Yes |
| Click-to-WhatsApp Ads (in-platform) | Yes | Add-on |
| RCS Business Messaging | Yes | No |
| Bulk SMS (DLT compliant, India) | Yes | No |
| Email campaigns | Pro plan | No |
| Live Chat widget | Free plan | No |
| AI chatbot builder | Pro plan included | ₹14,400/mo add-on |
| Markup over Meta conversation rates | Pure pass-through | ~20% |
| INR billing + GST invoice | Yes | Yes |
| Phone support in IST hours | Yes | No |
| DPIIT-recognised Indian startup | Yes | No |
| Built for unified WhatsApp + Ads + RCS + SMS + AI | Yes | No |
- Mature shared inbox with strong assignment + tagging workflows
- Broadest CRM integration list (HubSpot, Zoho, Salesforce on higher tiers)
- KnowBot AI on all plans — train on your knowledge base for FAQ deflection
- Strong template management UI
- Pure WhatsApp — no RCS, no bulk SMS, no Email, no Live Chat in the same dashboard
- Approximately 20% markup on Meta's per-message rates (Growth tier)
- Email-only support with 24–48 hour SLA from Hong Kong HQ
- Chatbot builder add-on costs ~₹14,400/mo on top of subscription
- Per-integration fees (~$4.99/mo per Shopify-style connector)
Frequently asked: Avianya AI vs Wati
Avianya AI's Growth plan is ₹1,999/month with 3 agent seats, and the Pro plan at ₹2,999/month bundles AI chatbot + Email + Advanced automations. Wati's Growth plan starts at ₹2,499/month for 3 seats with a separate ~₹14,400/mo chatbot add-on, so Avianya AI is meaningfully cheaper on a like-for-like comparison once you include AI bot needs.
Try Avianya AI free.
Spin up the official Meta Tech Provider WhatsApp Business API platform that bundles five channels — no migration friction.